Reliable IT Support When Your Practice Can't Afford Downtime

FOUNDATION FOR MEDICAL & DENTAL PRACTICES

Support Built Around Patient Care

Foundation provides remote-first technology support for medical, dental, and outpatient practices with tightly scheduled workdays.

Supported systems, coverage hours, response targets, and exclusions are documented in the service agreement before work begins.

EVERYDAY SUPPORT

• Remote Help Desk support during contracted business hours

• Supported workstations and approved business-use tablets and mobile devices

• Access, login, workstation, and connectivity troubleshooting involving supported practice-management, EHR, and imaging applications

• User onboarding, offboarding, and approved-vendor coordination

MONITORING & SECURITY

• Setup, configuration, and patch coordination for supported workstations and approved business-use devices

• Basic monitoring and troubleshooting for supported endpoints, Wi-Fi, VPN connections, and connectivity

• HIPAA-aware security controls and documentation support within the contracted scope

• Quarterly security and service review

CLEAR COVERAGE

• Four-business-hour response target during contracted business hours

• Priority triage for covered issues affecting patient care, scheduling, or daily operations

• Remote-first service, with billable onsite work available only within Vault’s Eugene-area service region when separately scoped

• After-hours and emergency coverage require a separately approved service scope

AI GOVERNANCE & COMPLIANCE

Foundation includes a practical healthcare AI governance baseline: a customer-specific AI acceptable-use policy; an AI-tool inventory; an approved, restricted, and prohibited-tool register; data-handling rules; workforce AI awareness; basic AI-vendor screening; quarterly AI-governance check-ins; and an annual policy and inventory refresh.

Vault provides technical and operational support—not legal advice, regulatory certification, clinical validation, or a guarantee of compliance.

STARTING AT $120 PER SEAT / MONTH

Foundation starts at $120 per seat, per month. Final pricing depends on the number of users, devices, systems, locations, coverage hours, and services included in the approved scope. An annual agreement is required, and rates are reviewed annually with increases capped at the lesser of the Consumer Price Index or 8%.

Response targets apply to acknowledgment and triage; they do not guarantee immediate or same-business-day resolution.

Why Medical & Dental Practices Choose Vault Technologies

Frequently Asked Questions

What does Foundation include?

Foundation provides remote-first technology support for medical, dental, and outpatient practices. Coverage may include Help Desk support for documented accounts, workstations, approved business-use devices, email, peripherals, and basic connectivity; onboarding and offboarding; patch and configuration coordination; approved-vendor coordination; and HIPAA-aware security, documentation, and AI-governance support. Covered systems, service hours, response targets, and exclusions are documented in the service agreement.

Is Foundation a good fit for a small or single-location practice?

Yes. Foundation is designed for small and single-location medical, dental, and outpatient practices that need a clear and dependable support process. Service is remote-first during contracted hours. Billable onsite service may be available within Vault’s Eugene-area service region when separately scoped.

Do you support EHR and practice-management systems?

Vault can troubleshoot access, login, account, workstation, and connectivity issues involving supported EHR, practice-management, and imaging applications. When the issue requires application-level support, Vault can coordinate with the practice’s approved software vendor. Vault does not replace the software vendor or assume responsibility for systems outside the approved service scope.

Do you support practice-owned tablets and mobile devices?

Practice-owned tablets and mobile devices may be supported when they are documented, approved, and included in the service agreement. Coverage depends on the device, operating system, security requirements, vendor-support status, and how the device is used within the practice.

What happens if our EHR or phone system goes down during patient care?

During contracted support hours, Vault will triage covered incidents affecting patient care or daily operations. We will determine whether the likely cause involves an account, device, network connection, application, internet service, or third-party vendor and coordinate escalation when needed. Response targets cover acknowledgment and triage, not guaranteed resolution time. After-hours or emergency coverage requires a separately approved service scope.

Do you work with older or consumer-grade equipment?

Coverage is determined during onboarding based on the equipment’s age, operating system, firmware, security support, reliability, and intended use. Consumer-grade or end-of-life equipment may be excluded from managed support. Vault can assess aging equipment and help the practice develop a practical replacement plan.

Does AI Governance & Compliance mean Vault certifies that our practice is compliant?

No. Vault provides technical and operational support, documentation, risk-management assistance, workforce guidance, and evidence that may support internal or external reviews. Vault does not provide legal advice, regulatory certification, clinical validation, or a guarantee of compliance.

How is pricing structured?

Foundation starts at $120 per seat, per month. Final pricing depends on the number of users, devices, systems, locations, coverage hours, and services included in the approved scope. An annual agreement is required, and rates are reviewed annually with increases capped at the lesser of the Consumer Price Index or 8%.

Get Dependable Technology Support for Your Practice

If recurring technology problems are taking time away from patients and staff, Vault Technologies can help. We provide remote-first support for documented accounts, workstations, approved business-use devices, email, connectivity, and vendor coordination during contracted support hours.

Coverage, response targets, onsite service, and after-hours support are defined in the approved service agreement.