Reliable IT Support When Your Care Team Can't Wait
Technology failures in senior care aren't just an IT problem — they're a care delivery problem. Vault Technologies provides people-first Help Desk support built specifically for assisted living facilities, hospice agencies, outpatient clinics, and home health organizations. We keep EHR access, staff devices, and care-team communication running so your team can focus on what matters. Call (541) 799-0845 to schedule a free consultation and learn how Vault can reduce downtime across your operation.
In senior care and home health, a technology failure at the wrong moment isn't a minor inconvenience — it's a gap in care
Vault Technologies provides Help Desk support designed around the realities of shift-based care, as well as the standard-hours rhythm of a busy clinic, where downtime during med-pass or an overnight EHR outage carries real consequences.
We handle the everyday IT issues your staff shouldn't have to think about — device problems, access issues, software troubleshooting, and care-team communication platforms — so your team stays focused on patients, not passwords. Our goal is simple: keep your technology running as reliably as your staff does.
What Our Help Desk Services Support
Senior care staff shouldn't have to troubleshoot technology on their own. Our Help Desk is built around the most common issues care teams face — EHR access, device problems, secure messaging, and more — with clear, friendly support that resolves issues quickly and gets your team back to the people they're caring for.
Help Desk support includes:
Password resets and account lockouts
EHR access troubleshooting and login support
Staff device troubleshooting — tablets, workstations, and mobile devices
Secure messaging and care-team communication platform support
Email issues — sending, receiving, and syncing
Printer, webcam, monitor, and peripheral device support
Basic network troubleshooting for Wi-Fi and wired connections
Ticket tracking with clear updates and follow-through
Every request is handled with patience, clarity, and attention to detail.
Tiered IT Support Built for the Demands of Senior Care
A solo home health agency and a multi-site hospice organization don't have the same IT needs — and they shouldn't pay for the same coverage. Vault Technologies offers three service tiers built specifically for senior care and home health, so you get the right level of support for your operation without overpaying for what you don't need. The same is true for outpatient clinics and medical offices — Foundation's business-hours coverage is built for exactly that kind of operating schedule.
Foundation
Reliable remote-first IT support for small senior care operations
Built for small assisted living facilities and solo or small home health agencies, Foundation gives your team dependable everyday IT support without the complexity or cost of enterprise-level coverage.
What's Included
- Remote Help Desk support, Monday–Friday, 9 AM–5 PM
- Device setup, configuration, and imaging for staff workstations and mobile devices
- Basic network monitoring — Wi-Fi uptime and VPN connectivity
- EHR access troubleshooting
- User onboarding and offboarding support
- Password and access management
- Quarterly security and compliance check-in
Response & Resolution
- Response SLA: 4 business hours
- Resolution Target: 1 business day for non-critical issues
- Onsite visits available as a billable add-on
Starting at $120 per seat / month
Annual agreement. Rate review capped at the lesser of CPI or 8%.
Continuum
Extended coverage built around the realities of shift-based care
Built for mid-size assisted living facilities, hospice agencies, and multi-site home health operations, Continuum extends your IT coverage beyond business hours — aligned to the shift changes, med-pass windows, and extended care cycles where technology failures carry the most risk.
What's Included
- Everything in Foundation, plus:
- Extended-hours support — early morning and evening coverage aligned to shift change and overnight med-pass windows
- Mobile device management (MDM) for field staff tablets and phones used during home visits
- Secure messaging and care-team communication platform support
- Telehealth and remote patient monitoring device support
- Quarterly scheduled onsite visit
- Remote-first incident response with onsite escalation
- Downtime protocol planning — documented procedures for EHR or call-system outages during active care
Response & Resolution
- Response SLA: 2 hours during extended hours
- Resolution Target: Same business day
- Onsite visits: 1 scheduled visit per quarter included; additional visits billable
- After-hours coverage: Extended hours included
Starting at $165 per seat / month
Annual agreement. Rate review capped at the lesser of CPI or 8%.
Vigil
Priority coverage for palliative, hospice, and high-acuity senior care
Built for palliative and hospice-focused organizations and larger senior living communities where downtime carries direct clinical risk, Vigil delivers guaranteed response SLAs, after-hours on-call support, and something no other MSP can offer — a quarterly clinical workflow review led by a 15-year palliative and hospice care nurse.
What's Included
- Everything in Continuum, plus:
- Priority guaranteed response SLA for critical systems — EHR, call-button, and charting
- After-hours on-call support
- Compliance documentation support — HIPAA risk assessments and audit trail review
- Dedicated quarterly business review including clinical workflow consultation
Response & Resolution
- Response SLA: 30 minutes for critical-system incidents, 24/7
- Resolution Target: Critical incidents prioritized ahead of all other tiers
- Onsite visits: Quarterly scheduled visit included plus emergency onsite dispatch for total-site connectivity loss or critical-system failure
- After-hours coverage: Included — on-call rotation
What Makes Vigil Different
Every quarter, Vault's co-founder — a 15-year palliative and hospice care nurse — leads a clinical workflow review evaluating how your technology supports actual care delivery, not just system uptime. This is where clinical experience becomes a paid, differentiated service. No other MSP brings that to the table.
Starting at $230 per seat / month
12–24 month agreement. Rate review capped at the lesser of CPI or 8%.
Clear and Predictable Help Desk Pricing
Vault Technologies offers three service tiers built specifically for senior care and home health organizations. Every tier is priced per seat, per month — no hidden fees, no surprise invoices. Choose the level of coverage that fits your operation today, with the flexibility to grow as your needs change.
Pricing scales with your business, allowing support to grow as your team grows.
Why Care-Focused Organizations Choose a Different Kind of MSP
Fast, friendly support from real technicians
Clear communication without confusing technical jargon
Predictable per-user pricing
Tiered coverage built around shift-based care
Downtime protocols built before problems happen
Security-first mindset
Veteran-owned, nurse-led clinical perspective
Locally owned and operated
Help Desk Support Built for Real Workdays
In senior care and home health, technology that works quietly in the background isn't a luxury — it's a care quality issue. Vault Technologies provides Help Desk support focused on reliability, clarity, and long-term stability, helping assisted living facilities, hospice agencies, and home health organizations move from reactive firefighting to a predictable, stable IT environment that supports care delivery every day.
Frequently Asked Questions
What does each service tier actually cover?
It depends on the tier. Foundation covers remote Help Desk support during business hours, device management, basic network monitoring, and EHR access troubleshooting — the everyday issues a small assisted living facility or home health agency needs handled reliably. Continuum adds extended-hours coverage aligned to shift changes and med-pass windows, mobile device management for field staff, and downtime protocol planning for EHR or call-system outages. Vigil adds guaranteed critical-system response SLAs, after-hours on-call support, HIPAA compliance documentation, and a quarterly clinical workflow review led by Vault's co-founder, who brings 15 years of nursing experience including hospice care.
How is pricing structured?
All three tiers are priced per seat, per month — meaning per staff member using a managed device. Foundation starts at $120/seat/month, Continuum at $165/seat/month, and Vigil at $230/seat/month. All plans include an annual rate review capped at the lesser of CPI or 8%, so your costs stay predictable year over year.
Is Foundation a good fit for a clinic or doctor's office, not just senior care?
Yes. Foundation is built around standard business-hours support — Monday through Friday, 9 AM to 5 PM, with a 4-hour response SLA — which fits the operating rhythm of most outpatient clinics and medical offices just as well as it fits a small home health agency. If your practice doesn't need extended or after-hours coverage, Foundation gives you the same EHR troubleshooting, device support, and predictable per-seat pricing without paying for shift-based coverage you won't use.
Do you support EHR systems?
Yes. EHR access troubleshooting is included in every tier. We support remote access issues, connectivity problems, and device-level EHR failures. We work alongside your EHR vendor — we're not a replacement for their support line, but we handle the IT layer so your staff isn't caught between two support teams when something breaks.
Do you support field staff devices, not just in-office workstations?
Continuum and Vigil both include mobile device management (MDM) for tablets and phones used by field staff during home visits. Foundation is designed for single-location operations and covers in-office devices.
What happens if our EHR or call system goes down during active care?
Continuum clients receive documented downtime protocols — pre-planned procedures for EHR or call-system outages during active care shifts. Vigil clients receive guaranteed 30-minute response SLAs for critical-system incidents, 24/7, with emergency onsite dispatch available for total-site connectivity loss or critical-system failure.
Do you work with older or consumer-grade equipment?
Managed services apply to supported, business-grade hardware with current firmware. Consumer-grade or end-of-life devices aren't eligible for covered support. If your facility is running aging equipment, we can assess your environment and help you plan a practical upgrade path.
Get Dependable Help Desk Support for Your Business
If your care team is spending too much time dealing with IT problems, Vault Technologies is ready to help. Our Help Desk services give assisted living facilities, hospice agencies, and home health organizations the structure, responsiveness, and reliability they need to keep care running without interruption.
With three service tiers built around the realities of shift-based care, you get predictable coverage that scales with your operation — from small single-location facilities to multi-site organizations where downtime carries direct clinical risk. We handle the IT layer so your staff stays focused on patients, not passwords.
Whether you need dependable everyday support, extended-hours coverage aligned to your care schedule, or a guaranteed response SLA for critical systems, Vault Technologies brings veteran reliability to one of the most demanding environments in healthcare.
Call (541) 799-0845 to schedule a free consultation and find the right tier for your organization.
