Reliable IT Support When Your Care Team Can't Wait

In senior care and home health, technology problems can disrupt care delivery when your team needs its systems most

Vault Technologies provides Help Desk support designed around the realities of shift-based care, where downtime during med-pass, staff handoffs, or an overnight EHR outage can disrupt care delivery.



We handle the everyday IT issues your staff shouldn't have to think about — device problems, access issues, software troubleshooting, and care-team communication platforms — so your team stays focused on patients and residents, not passwords. The result is fewer interruptions, clearer support, and more time for the people in your care.

nurse at computer workstation EHR

What Our Help Desk Supports.

Senior care staff shouldn't have to troubleshoot technology on their own. Our Help Desk is built around the most common issues care teams face — EHR access, device problems, secure messaging, and more — with clear, friendly support that resolves issues quickly and gets your team back to the people they're caring for.

Depending on your service tier, Help Desk support can include:

Password resets and account lockouts

EHR access troubleshooting and login support

Staff device troubleshooting — tablets, workstations, and mobile devices

Secure messaging and care-team communication platform support

Email issues — sending, receiving, and syncing

Printer, webcam, monitor, and peripheral device support

Basic network troubleshooting for Wi-Fi and wired connections

Ticket tracking with clear updates and follow-through

Every request is handled with patience, clarity, and attention to detail.

Tiered IT Support Built for the Demands of Senior Care

An assisted living community, a solo home health agency, and a multi-site hospice organization do not have the same IT needs — and they should not pay for the same coverage. Vault Technologies offers three service tiers designed specifically for senior care, hospice, and home health organizations, allowing you to choose support that matches your operation, care schedule, and risk level without paying for coverage you don't need.

  • Foundation


    Reliable remote-first IT support for small senior care operations


    Built for small assisted living facilities and solo or small home health agencies, Foundation gives your team dependable everyday IT support without the complexity or cost of enterprise-level coverage.


    What's Included


    • Remote Help Desk support, Monday–Friday, 9 AM–5 PM Pacific Time.
    • Device setup, configuration, and workstation imaging for approved staff devices.
    • Basic network monitoring — Wi-Fi uptime and VPN connectivity
    • EHR access troubleshooting
    • User onboarding and offboarding support
    • Password and access management
    • Quarterly security and compliance check-in
    • AI Governance & Compliance — customer-specific AI acceptable-use policy; AI inventory; approved/restricted/prohibited-tool register; data-handling rules; workforce AI awareness; basic AI vendor screening; quarterly AI governance check-in; and annual policy/inventory refresh.


    Response & Resolution


    • Response SLA: 4 business hours during covered support hours.
    • Resolution Target: 1 business day for non-critical issues
    • Onsite visits: Not included by default. Billable onsite service is available only within Vault’s Eugene, Oregon service area when separately scoped.


    Starting at $120 per seat / month



    Annual agreement. Rate review capped at the lesser of CPI or 8%.

  • Continuum


    Extended coverage built around the realities of shift-based care


    Built for mid-size assisted living facilities, hospice agencies, and multi-site home health operations, Continuum extends your IT coverage beyond business hours — aligned to the shift changes, med-pass windows, and extended care cycles where technology failures carry the most risk.


    What's Included


    • Everything in Foundation, plus:
    • Extended-hours support — coverage outside standard business hours during the contracted service window, aligned to shift changes and med-pass schedules.
    • Mobile device management (MDM) for field staff tablets and phones used during home visits
    • Secure messaging and care-team communication platform support
    • Telehealth and remote patient monitoring device support
    • Remote-first incident response; onsite escalation is available only within Vault’s Eugene, Oregon service area when separately scoped.
    • Downtime protocol planning — documented procedures for EHR or call-system outages during active care
    • AI Governance & Compliance — everything in Foundation plus an annual AI risk assessment; maintained AI risk register; use-case risk classification; documented human-oversight requirements; enhanced AI vendor due diligence; quarterly inventory/risk review; AI incident-response and change-management integration; mitigation plans; and customer-ready evidence records.


    Response & Resolution


    • Response SLA: 2 hours during contracted extended-hours coverage.
    • Resolution Target: Same-day target for eligible issues received during contracted coverage hours.
    • Onsite visits: Scheduled onsite service may be included only within Vault’s Eugene, Oregon service area when stated in the Statement of Work. Outside that zone, service remains remote-first.
    • After-hours coverage: Contracted extended hours included; 24/7 coverage is not included.

    Starting at $165 per seat / month


    Annual agreement. Rate review capped at the lesser of CPI or 8%.

  • Vigil


    Priority coverage for palliative, hospice, and high-acuity senior care


    Built for palliative and hospice-focused organizations and larger senior living communities where downtime can directly disrupt care operations. Vigil provides a defined response SLA for qualifying critical-system incidents, 24/7 on-call support, and a differentiated quarterly clinical workflow review led by Vault’s co-founder, who brings 15 years of palliative and hospice nursing experience.



    What's Included


    • Everything in Continuum, plus:
    • Priority response SLA for qualifying critical-system incidents — EHR, call-button, and charting systems.
    • After-hours on-call support
    • Enhanced compliance documentation support — HIPAA security-risk-analysis support, audit-evidence review, and AI and protected health information (PHI) governance controls within the contracted scope.
    • Dedicated quarterly business review including clinical workflow consultation
    • AI Governance & Compliance — everything in Continuum plus monthly AI change review; pre-deployment governance review for moderate/high-risk AI; documented high-risk approval or restriction decisions; deeper vendor-change review; quarterly executive AI governance reporting; AI incident-playbook integration; annual tabletop exercise; audit-readiness package; AI change log; and suspension/retirement review when required.


    Response & Resolution


    • Initial Response SLA: 30 minutes for qualifying critical-system incidents, 24/7
    • Priority Handling: Qualifying critical-system incidents are prioritized ahead of standard support requests
    • Onsite visits: Available only within Vault’s Eugene, Oregon service area when included in the Statement of Work; otherwise service remains remote-first.
    • After-hours coverage: 24/7 on-call response for qualifying critical-system incidents.

    What Makes Vigil Different


    Every quarter, Vault’s co-founder—who brings 15 years of palliative and hospice nursing experience—leads a clinical workflow review evaluating how your technology supports actual care delivery, not just system uptime. This connects clinical experience with practical technology planning, documentation, and service improvement for care operations.



    Starting at $230 per seat / month


    12–24 month agreement. Rate review capped at the lesser of CPI or 8%.

assisted living staff tablet technology

Why Care-Focused Organizations Choose Vault Technologies

Fast, friendly support from real technicians

Clear communication without confusing technical jargon

Predictable per-seat pricing

Tiered coverage built around shift-based care

Proactive downtime planning for shift-based care

Security-first mindset

Veteran-owned with a nurse-informed care perspective

Locally owned and operated

senior care coordinator computer scheduling
IT support healthcare worker computer
nurse coordinator tablet nurses station

Help Desk Support Built Around Care Operations



Reliable technology helps care teams work with fewer interruptions. Vault Technologies provides Help Desk support focused on reliability, clear communication, and long-term stability — helping assisted living facilities, hospice agencies, and home health organizations move from recurring technology problems toward a more predictable IT environment. That means less time troubleshooting and more time supporting patients and residents.

Frequently Asked Questions


What does each service tier actually cover?


Foundation provides business-hours support plus a controlled AI-governance baseline covering policies, approved tools, data-handling rules, workforce awareness, basic vendor screening, quarterly review, and annual refresh. Continuum adds contracted extended-hours coverage, field-device management, telehealth support, downtime planning, an annual AI risk assessment, a maintained risk register, enhanced vendor review, documented human oversight, and quarterly AI-risk review. Vigil adds 24/7 on-call response for qualifying critical-system incidents, enhanced compliance documentation support, monthly AI change review, pre-deployment review for moderate- and high-risk AI, executive reporting, an AI incident playbook, annual tabletop testing, and an audit-readiness package.


How is pricing structured?


All three tiers are priced per seat, per month — meaning per staff member using a managed device. Foundation starts at $120/seat/month, Continuum at $165/seat/month, and Vigil at $230/seat/month. All plans include an annual rate review capped at the lesser of CPI or 8%, so your costs stay predictable year over year.


Do you offer IT support for medical and dental practices?


Yes. Vault Technologies offers a dedicated Foundation plan for independent medical and dental practices that need business-hours Help Desk support, EHR and practice-management access troubleshooting, device support, and predictable per-seat pricing. View our Medical & Dental IT Plans for details.


Do you support EHR systems?


Yes. EHR access troubleshooting is included in every tier. We support remote-access, device-configuration, and connectivity issues that interfere with EHR access. We work alongside your EHR vendor and handle the supporting IT layer, but we do not replace the application vendor’s technical-support team.


Do you support field staff devices, not just in-office workstations?


Continuum and Vigil include mobile device management for tablets and phones used by field staff. Foundation supports approved staff devices but does not include field-device management or extended-hours field support.


What happens if our EHR or call system goes down during active care?


Continuum includes documented downtime planning for EHR or call-system outages. Vigil includes a 30-minute initial response SLA, 24/7, for qualifying critical-system incidents. Service remains remote-first; onsite escalation is available only within Vault’s Eugene, Oregon service area when included in the Statement of Work.


How does Vault help us use AI safely in senior care or home health?


Vault helps your organization control how AI is introduced and used. Depending on your service tier, support can include an AI acceptable-use policy, an inventory of AI tools, approved-tool controls, vendor review, sensitive-information rules, documented human oversight, workforce training, AI-risk tracking, incident integration, and review evidence. When an AI workflow may involve protected health information, the applicable healthcare-specific controls must be defined in the contracted service scope.


Do you work with older or consumer-grade equipment?


Managed services apply to supported, business-grade hardware with current firmware. Consumer-grade or end-of-life devices aren't eligible for covered support. If your facility is running aging equipment, we can assess your environment and help you plan a practical upgrade path.

AI Governance & Compliance Scope Boundary



Vault provides technical and operational AI governance and compliance support. Vault does not provide legal advice, clinical validation, regulatory certification, or a guarantee of legal compliance.

Get Dependable IT Support for Your Care Organization

If your care team is spending too much time dealing with IT problems, Vault Technologies is ready to help. Our Help Desk services give assisted living facilities, hospice agencies, and home health organizations the structure, responsiveness, and reliability needed to reduce technology disruptions and support consistent care operations.


With three service tiers built around the realities of shift-based care, you get predictable coverage that scales with your operation—from small single-location facilities to multi-site organizations where technology downtime can disrupt care operations. We handle the IT layer so your staff stays focused on patients, not passwords.


Whether you need dependable everyday support, extended-hours coverage aligned to your care schedule, or 24/7 response for qualifying critical-system incidents, Vault Technologies brings veteran reliability to one of the most demanding environments in healthcare.



Call (541) 799-0845 to schedule a free consultation and find the right tier for your organization.